ViewCommander-Mobile - Frequently Asked Questions
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How is ViewCommander-NVR Sold/Licensed? |
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ViewCommander-NVR is
licensed per system and per camera. Each computer
requires the purchase of a Base System License. Then
you can purchase multiple camera licenses for that
Base System. |
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What is the USB license dongle that is shipped with
each Base System? |
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The USB license dongle
is a small USB device that contains the licensing
information for your Base System (features, cameras
licenses, etc.). It must be present in the computer
to run the software. Once you receive it, you can
move the software from computer to computer without
the need to activate the the
software, or contact us each time you need to
re-install the software. |
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Do I need a new USB dongle if I upgrade or add
additional camera licenses? |
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No. If you upgrade your
base system or add additional camera licenses, we
will be able to reprogram your USB license dongle
remotely. |
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I have several people who need to
view the video from different computers. Does this
require additional licenses? |
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No. Most systems come
with an integrated web/video server that allows
multiple users to view and playback the video using
only a web browser. No special software is required
to be installed or purchased for the client computers.
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Do I need to register each camera's MAC address or
serial number with you? |
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No. ViewCommander allows
you to connect to any camera that is in our
supported list. If a camera fails or is replaced,
simply add the new camera information into
ViewCommander. You DO NOT need to register
the
camera's MAC address or serial number with us. |
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Am I entitled to product updates at no charge? |
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Yes, as long as they are within the same major
version. For example, if you purchased Version 3,
you can install up 3.xx updates at no charge. |
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Is this a subscription service? |
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No. Once you purchase a system, it will not
expire or need to be renewed. |
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Do I need to install an
additional web server, such as IIS or Apache? |
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No. ViewCommander-NVR has its own built-in web/video
server. |
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